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1.
JURAN'S quality handbook

by .

Edition: 5 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: New York : McGraw-Hill, 1999Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 2.16J957j] (1).

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2.
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies

by KEEHLEY, Patricia | MEDLIN, Steven | MACBRIDE, Sue | LONGMIRE, Laura.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: San Francisco : Jossey-Bass, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01K262b] (1).

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3.
Deming : as chaves da excelência

by MANN, Nancy R.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: São Paulo : Makron Books / McGraw-Hill, 1992Title translated: The keys of excellence: the story of the deming philosophy.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M2821d] (1).

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4.
Total quality management in human service organizations

by MARTIN, Lawrence L.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Newbury Park : SAGE, c1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M3818t] (1).

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5.
La modernización del sector público desde una perspectiva comparativa : conceptos y métodos para evaluar y premiar la calidad en el sector público en los países de la OCDE

by LÖFFLER, ELKE.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Madrid : MAP/INAP, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 10.001INAP 8] (2).

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6.
Guerras pela qualidade : os sucessos e fracassos da revolução da qualidade

by MAIN, Jeremy.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : CAMPUS, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16M224g] (1).

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7.
Elements of effective governance : measurement, accountability and participation

by Callahan, Kathe.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Boca Raton : CRC, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 4.05C1563e] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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